Colorado Secretary of State: Working to provide even better service

Business and Licensing staffers Katy Wallace, Colin Whetsel and Amberdawn Scott.

Each year, employees across all divisions at the Colorado Secretary of State go through training to improves processes and provide even better services.

It’s called “LEAN training,” and the Business and Licensing Division just finished up three rounds. The teams focused on different areas within the Business and Licensing division: the notary application rejection rate, bingo-raffle electronic filing adoption rate, and the commercial registered agent or CRA filing process.

Secretary of State Wayne Williams.

“We have come a long way in teaching our staff to use lean tools and ‘speak’ a common language of process improvement,” said Mike Hardin, the director of Business and Licensing.

Each team presented an “as-is” process map that also identified issues and opportunities for improvements. They then developed a “to-be” process map that shows a future improved process and generated a gap analysis to document the changes that need to be made. These three steps are the core of the LEAN methodology used to train the staff.

It’s all part of the Colorado Secretary of State’s reputation for giving Colorado businesses the tools to thrive.

Under Secretary Wayne Williams, filing rates for new businesses are at record highs and business fees are some of the lowest in the nation.  Williams this year partnered with Gov. John Hickenlooper and created MyBizColorado, a new business start-up tool that supports small business owners across the state.

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Coloradans celebrate Taiwan

Colorado Secretary of State Wayne Williams helps the Republic of China celebrate its 107th birthday, along with Director General Jerry Chang and Congressman Mike Coffman, who represents a number of Coloradans with ties to Taiwan. (SOS photo)

Colorado Secretary of State Wayne Williams, Congressman Mike Coffman and others gathered Friday night in Denver to celebrate Double Ten Day commemorating the events that led to the creation of Taiwan, America’s close friend and ally.

“The United States has been, is and will always be Taiwan’s closest partner,” said Director General Jerry Chang, with the Taipei Economic and Cultural Office in Denver.

Ian Silverii, the director of ProgressNow, and Shirley Chang, with the Taipei Economic and Cultural Office in Denver, at the Double Ten celebration Friday night. (SOS photo)

When his assistant, Shirley Chang, who is no relation, introduced the secretary of state she got a laugh from the crowd. She called Williams “our good friend” and said he was “most popular.”

Williams mentioned his visit to Taiwan a year ago, and how impressed he was with the nation.

“Taiwan is an example of the type of leadership and freedom that we all seek throughout the world,” he said.

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Pueblo organization wows Secretary Williams, other visitors

Colorado Secretary of State Wayne Williams recently toured Pueblo Diversified Industries, a community resource for people who have disabilities and other challenges. From left to right, board member Michael Shoaf, Williams, board chairwoman Holly Hanson and David Pump, the president and CEO of PDI. (SOS photo)

Amazing. Inspiring. Exciting. Awesome. Incredible. Innovative.

Lots of vowel words were used when recent visitors described Pueblo Diversified Industries.

Secretary of State Wayne Williams toured the facility last week and came away impressed with PDI, a Colorado nonprofit and community resource for people with disabilities and other challenges.

“One of the best parts of the tour was when we saw flight crew check lists books  — they make those there . Someone else visiting the center happened to be a former Black Hawk helicopter pilot and said she, ‘Hey, I used those,'” Williams said.

“It really was an amazing and inspiring tour. They help people with diverse abilities.”

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Got milk? Secretary Williams tours Fort Morgan dairy

Dairy farmer Chris Kraft spotted something unusual with a cow about to give birth so he tried to get his hand in to “rearrange” the calf, as he described it. That didn’t work so the cow was brought inside the maternity barn to get some help. Secretary of State Wayne Williams and state Sen. Jerry Sonnenberg were with Kraft.  (SOS photo)

FORT MORGAN – When you’re a dairy farmer who sells milk to a cheese producer, it’s only natural that your last name evokes the question:

Kraft, as in Kraft Cheese?

No, Chris Kraft responded, he’s not from that Kraft family. He’s from the Kraft family that grew up in South Africa, where his father was a minister and Desmond Tutu was a dinner guest before Tutu became an international figure.

State Sen. Jerry Sonnenberg, R-Sterling, Secretary of State Wayne Williams and dairy farmer Chris Kraft stand outside the cooling tanks at the Kraft dairy.  The milk must be chilled at less than 40 degrees. (SOS photo)

Colorado Secretary of State Wayne Williams toured Kraft dairy with state Sen. Jerry Sonnenberg, R-Sterling, on Aug. 16.

How appropriate that this blog appears on Labor Day weekend because even with the latest in milking equipment, a dairy farm is a labor-intensive operation.

“I could not get over the size of the operation, and how well it is run,” Secretary Williams said. “This is an exceptional Colorado business and the awards on their walls are proof of that.”

Among those awards: Morgan County’s Large Business of the Year in 2007. The Krafts employ 85 people.

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Denver Rustlers meet again, head to State Fair in Pueblo

Colorado Secretary of State Wayne William mingled with fellow Denver Rustlers this morning in Greenwood Village before heading to the State Fair in Pueblo. From left to right, Rep. Dominque Jackson, D-Aurora, Williams, lobbyist Peggi O’Keefe and Rep. Matt Gray, D-Broomfield. (SOS photo)

Few organizations bring folks from across the aisle together as much as the Denver Rustlers, a group of business, civic and political leaders who work to help the Colorado State Fair and the rural kids who show their animals there.

The Denver Rustlers mingled this morning in Greenwood Village before boarding three buses headed south to Pueblo.

State Sen. Kevin Priola, R-Henderson, and his 2-year-old daughter Cora, at the Denver Rustlers event. (SOS photo)

“I’m always honored to spend the day with these people and see the young 4-H’ers and their animals at the fair,” said Secretary of State Wayne Williams.

“This is a proud Colorado tradition that brings people together from across the state.”

The event began at the Tavern Tech Center with lawmakers and lobbyists, City council members and congress members and more. The Rustlers wear distinctive shirts from Rockmount Ranch, courtesy of Mizel’s firm, MDC Holdings/Richmond American Homes Foundation, and straw cowboy hats donated by the Koncilja law firm.

“Sure, people get a little nervous putting that shirt on the first time, but this is one of the great bipartisan days of the year,” said Rep. Matt Gray, D-Broomfield. “It’s great to invest in our young people, and it’s just as great to spend a day with people from all parties enjoying each other’s company with no political pressure at all.”

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