Colorado Secretary of State: Working to provide even better service

Business and Licensing staffers Katy Wallace, Colin Whetsel and Amberdawn Scott.

Each year, employees across all divisions at the Colorado Secretary of State go through training to improves processes and provide even better services.

It’s called “LEAN training,” and the Business and Licensing Division just finished up three rounds. The teams focused on different areas within the Business and Licensing division: the notary application rejection rate, bingo-raffle electronic filing adoption rate, and the commercial registered agent or CRA filing process.

Secretary of State Wayne Williams.

“We have come a long way in teaching our staff to use lean tools and ‘speak’ a common language of process improvement,” said Mike Hardin, the director of Business and Licensing.

Each team presented an “as-is” process map that also identified issues and opportunities for improvements. They then developed a “to-be” process map that shows a future improved process and generated a gap analysis to document the changes that need to be made. These three steps are the core of the LEAN methodology used to train the staff.

It’s all part of the Colorado Secretary of State’s reputation for giving Colorado businesses the tools to thrive.

Under Secretary Wayne Williams, filing rates for new businesses are at record highs and business fees are some of the lowest in the nation.  Williams this year partnered with Gov. John Hickenlooper and created MyBizColorado, a new business start-up tool that supports small business owners across the state.

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Secretary Williams accepts award from Colorado Nonprofit Association

Michael Hartman, executive director of the Colorado Department of Revenue, and Colorado Secretary of State Wayne Williams, center, on Tuesday accepted awards from Renny Fagan, right, the president and CEO of the Colorado Nonprofit Association, at an association workshop at the Sheraton Downtown Denver Hotel. (SOS photo)

As a statewide elected official, Colorado Secretary of State Wayne Williams is regularly asked to present awards during the Colorado Nonprofit Association conferences, but the tables were turned Tuesday when it was Williams up on stage accepting an award from CEO Renny Fagan.

He joined three state lawmakers and another state agency, the Colorado Department of Revenue, who also were honored with Impact Awards for their help passing a bill this year that allows Colorado taxpayers the opportunity to donate all or part of their tax refund to any nonprofit registered in Colorado.

Three lawmakers share a laugh before being honored Tuesday for their work on a bill that allows Coloradans to donate part or all of their income-tax refund to any registered nonprofit. From left to right, Reps. Jim Wilson, R-Salida, and Chris Hansen, D-Denver, and Sen. Lois Court, D-Denver. (SOS photo)

“I think one of the things that Mike Hartman over at the Department of Revenue and I have a common is we’re looking for ways in government to say ‘yes’ as opposed to ways to say ‘no.’ I think both of us are very proud to be a part of this process,” Williams said.

This time, the secretary did not break down.

Also honored was Sen. Lois Court, D-Denver, and Reps. Jim Wilson, R-Salida, and Chris Hansen, D-Denver, who sponsored Senate Bill 141 in the 2018 legislative session.  SB 141 authorizes a new line on the tax form for 2020 called the “Donate to a Colorado Nonprofit Fund,” which allows Colorado taxpayers to donate part or all of their income-tax refund to any nonprofit registered in Colorado.

The effort was several years in the making.

“We’re all here celebrating a kind of a Super Bowl victory, but we had a couple of losing seasons in this deal,” Wilson said, of his and Court’s initial efforts. “A liberal lady and a conservative cowboy working together, what could go possibly go wrong with that deal?”

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Colorado’s county clerks contend with democracy and DRIVES

Colorado Secretary of State Wayne Williams joined three members of the Arapahoe County Clerk’s office for a scenic photo outside the Salida SteamPlant where the Colorado County Clerks Association held its summer conference Aug. 20-22. From left to right, Williams, spokeswoman Haley McKean, Clerk Matt Crane and election manager Todd Davidson. (SOS photo)

Colorado’s county clerks gathered in Salida for their summer conference, combining educational workshops on various topics, such as election security, with lighthearted events, including visiting an arcade.

For some, the Colorado County Clerks Association conference was a bittersweet experience — more than one-fourth of the 64 county clerks will run their last election on Nov. 6. Some have decades of experience and have decided it is time to retire, others are term limited or choose not to stay in office.

Colorado Secretary of State Wayne Williams, back row, left, mingles with county clerks at the opening night reception for the clerks summer conference in Salida Aug. 20-22. Front row: Lincoln County’s Corrine Lengel, Yuma County’s Bev Wenger, and Baca County’s Sharon Dubois. Back row, Williams, Logan County’s Pam Bacon and Adams County’s Stan Martin. (SOS photo)

“Working in the clerk’s office has been a wonderful, exciting ride,” said Moffat County Clerk Lila Herod, who began in 1989, eventually was elected clerk and now is term limited.

“I have been truly blessed to serve the citizens of Moffat County and to be in the company of the smartest, most dedicated, hardworking people in the world.”

Secretary of State Wayne Williams updated clerks on a variety of topics his office is handling.

“I served as El Paso County’s clerk and recorder so I understand what our clerks go through. They don’t just run elections. They record documents and register vehicles and more,” Williams said. “Our office is here to help them in any way we can.”

The clerks praised Williams and his staff for their efforts.

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Secretary Williams honors Salida’s Elks Lodge before clerks play bingo

Colorado Secretary of State Wayne Williams thanks the Elks Lodge in Salida for hosting the Colorado County Clerks Association summer conference for a night of bingo, and congratulates the organization on its 150th anniversary. With him are, left, Chaffee County Clerk Lori Mitchell, and right, Brandi Pugh, the exalted ruler of the Salida lodge. (SOS photo)

With snacks by their sides and daubers in their hands, the Colorado County Clerks Association was ready to play some bingo Tuesday night at the Elks Lodge in Salida.

But before the action began, Colorado Secretary of State Wayne Williams took center stage with Brandi Pugh, the exalted ruler of the Benevolent and Protective Order of Elks, Lodge No. 808. Williams thanked the Elks for hosting the clerks for an evening of bingo, and he paid tribute to the Elks, which last month celebrated its 150th anniversary.

The Secretary of State’s office oversees bingos and raffles and charities.

“I admire your organization for its commitment to helping others,” said Williams, who read a letter listing the many ways the Elks contribute to their communities.

Pugh was equally complimentary.

“It was a great night,” she said. “Wayne is an awesome guy and everyone seemed to have a ton of fun.”

Among those enjoying himself was Dwight Shellman, the secretary of state’s county support manager, who offered his own brand of play-by-play via Twitter.

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Wednesday is Colorado Day

Colorado Secretary of State Wayne Williams during his trip to visit the county clerk and recorders this summer in Jackson and Grand counties. (SOS photo)

On Aug 1, 1876, President Ulysses S. Grant signed a proclamation of statehood for Colorado, making our colorful state the 38th member of the Union. Now, 142 years later, many across Colorado are celebrating with free admissions to parks on Aug 6, cooking up a classic Colorado meal or by attending any number of the cultural events in Denver this week.

Chris Cash, the charities program manager for the Colorado Secretary of State’s office. (SOS photo)

Gov. John Hickenlooper and Lt. Gov. Donna Lynne will celebrate Colorado Day at the History Colorado Center at 10 a.m. Wednesday. (Here’s a list of events at History Colorado for the day.)

Colorado Secretary of State Wayne Williams has lived in Colorado for 26 years and enjoys life with his wife Holly and family in Colorado Springs. He said the beautiful weather, friendly people, and “can-do” attitude drew him to Colorado as a recent University of Virginia law school graduate.

Colorado native Chris Cash, the charities program manager for the SOS, grew up in Boulder and enjoys spending time in the great outdoors.

“Like everybody else, I love the mountains,” Cash said. “As a youngster, I especially valued skiing. Now that I have no knees and I-70 is impassable it’s practically irrelevant, so I find other ways to enjoy the outdoors.”

Among other Secretary of State staffers, enthusiasm also runs high for the Centennial State.  Just last month, Tim Griesmer and Ben Schler hiked to the summit of San Luis Peak as part of the #UChooseCO campaign.

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