Colorado Secretary of State: Working to provide even better service

Business and Licensing staffers Katy Wallace, Colin Whetsel and Amberdawn Scott.

Each year, employees across all divisions at the Colorado Secretary of State go through training to improves processes and provide even better services.

It’s called “LEAN training,” and the Business and Licensing Division just finished up three rounds. The teams focused on different areas within the Business and Licensing division: the notary application rejection rate, bingo-raffle electronic filing adoption rate, and the commercial registered agent or CRA filing process.

Secretary of State Wayne Williams.

“We have come a long way in teaching our staff to use lean tools and ‘speak’ a common language of process improvement,” said Mike Hardin, the director of Business and Licensing.

Each team presented an “as-is” process map that also identified issues and opportunities for improvements. They then developed a “to-be” process map that shows a future improved process and generated a gap analysis to document the changes that need to be made. These three steps are the core of the LEAN methodology used to train the staff.

It’s all part of the Colorado Secretary of State’s reputation for giving Colorado businesses the tools to thrive.

Under Secretary Wayne Williams, filing rates for new businesses are at record highs and business fees are some of the lowest in the nation.  Williams this year partnered with Gov. John Hickenlooper and created MyBizColorado, a new business start-up tool that supports small business owners across the state.

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